top of page

Privacy Policy

Last updated: 14/03/2025

​

1. Introduction

We are committed to protecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR). This policy explains how we collect, use, and share information about you.

​2. Information We Collect

We collect personal data to provide and improve our services. The information we may collect includes:

  • Personal Identification Information: Name, email address, phone number, and postal address.

  • Technical Information: IP address, browser type, device information, operating system, referring URLs, and browsing behaviour on our website.

  • Cookies: We use cookies to enhance user experience on our site.​

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve our services.

  • To communicate with you.

  • To comply with legal obligations.​

4. How We Share Your Information

We may share your information with:

  • Service Providers who assist us.

  • Regulatory authorities if required by law.​

5. Data Security

We take appropriate measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.​

6. Your Rights

You have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.

  • Erasure: You can request that we delete your personal data.

  • Objection: You can object to certain processing activities.​

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For more information on how we use cookies and how to control them, please see our Cookie Policy.​

8. Children’s Privacy

Our website is not intended for individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete that information.​

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or through our website.​

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at zenaltilyard@googlemail.com

 

​​​Terms of Service

Last Updated: 14/03/20254

 

1. Acceptance of Terms
By accessing or using our website, you agree to comply with these terms.

2. User Obligations
You agree to:

  • Provide accurate and up-to-date information

  • Use our services in compliance with applicable laws

3. Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

4. Intellectual Property
All content on this site is owned by Handmade by Zena and protected by copyright and trademark laws.

5. User-Generated Content
You retain rights to your submissions but grant us a license to use, modify, and publish them.

6. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from your use of the site.

7. Termination
We may suspend or terminate your access if you violate these terms.

8. Changes to Terms
We may update these terms and will notify you of significant changes via email or through our website.

9. Governing Law
These terms are governed by the laws of England and Wales.

10. Contact Us
For questions, please contact us at zenaltilyard@googlemail.com

​

Cookie Policy

Last Updated: 14/03/2025

 

This Cookie Policy explains how www.handmadebyzena.co.uk ("we," "us," or "our") uses cookies and similar technologies on our website www.handmadebyzena.co.uk (the "Site"). By using the Site, you consent to the use of cookies in accordance with this policy.

1. What are cookies?

Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website. They are commonly used to make websites work more efficiently and to provide information to the website owners.

2. Types of cookies we use

We use the following types of cookies on our Site:

  • Essential Cookies

These cookies are necessary for the functioning of the Site. They enable core features like security, accessibility, and website navigation.​

  • Analytical Cookies

These cookies help us understand how visitors interact with our Site, such as which pages are visited most often or how users navigate the Site. This helps us improve the performance of our website.​

  • Functional Cookies

These cookies allow the Site to remember your preferences, such as language settings or display preferences, to enhance your user experience.​

  • Advertising Cookies

These cookies are used to deliver targeted ads to users based on their interests and browsing behaviour. They also help us measure the effectiveness of our advertising campaigns.

3. Third-party cookies

We may allow third-party service providers to set cookies on our Site. These providers may include analytics providers, advertising networks, and social media platforms. Third-party cookies enable these providers to collect information about your activity across different websites.

4. How to control cookies

You have the right to control and manage cookies. You can disable cookies through your web browser settings. Most web browsers allow you to block or delete cookies. Please note that disabling cookies may impact your experience on the Site, and certain features may not function properly.

5. Your consent

By using our Site, you consent to the use of cookies as outlined in this policy. You can withdraw your consent at any time by adjusting your cookie settings in your browser or by using our cookie management tool.

6. Updates to this policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with a revised "Effective Date". We encourage you to review this policy periodically to stay informed about how we use cookies.

7. Contact us

If you have any questions or concerns about our use of cookies, please contact us at:

zenaltilyard@googlemail.com

​

​

Returns Policy

​

At Handmade by Zena, each item is lovingly handmade and completely unique. Because of this, slight variations and imperfections are part of what makes our pieces special. However, your satisfaction is very important to us.

 

If you’re not completely satisfied with your purchase for any reason, please don’t hesitate to get in touch.

​

bottom of page